Our products are all made to order, please allow between 3-5 business days to craft your leather goods. (we always try to craft your order faster than the estimate given here but won't compromise on quality).
FREE UK DELIVERY
Europe (EU and non EU) £3.50
New Zealand £5.50
Rest of World £5.50
Estimated Shipping Times
UK: 1 - 3 days
Europe (EU and non EU): 3-5 days
USA: 5 - 7 days
Canada: 5 - 7 days
Australia: 5 - 7 days
France: 3 - 5 days
Germany: 3 - 5 days
Other Europe: 3 - 5 days
Other: contact us at firstname.lastname@example.org
We do our best to meet these shipping estimates, but cannot guarantee them.
Lost Kind do not ship any products to PO Boxes so please ensure the information you provide for shipment is a residential address.
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. Lost Kind are not responsible for delays due to customs.
Returns & Exchange
We abide by the Consumer Protection (Distance Selling) Regulations 2000 (we even added some extra days so if you changed your mind about the purchase). You can return your product to us within 14 days of the received date. The item must be in the same condition as it was sent, unused and resalable, if the item is not returned in its original condition, the buyer is responsible for any loss in value. The Buyer is responsible for all shipping charges and returning the item in its original packaging. Once we have received and inspected the item we will exchange, fix or refund the total invoice value. You must let us know if you plan to return an item in writing via email or letter prior to sending the item back. This does not apply to custom orders.
If you receive one of our items and it is faulty please let us know by email within 14 days of receiving the item. Once we know that there is a problem we will rectify it ASAP.
Custom orders are not applicable to the 14-day return policy. Custom created items can only be returned if they have a fault.
Natural blemishes, scars and marks on leather do not count as a defect. They add to the character and uniqueness of the goods. Cherish them, they make your leather goods unique!
Let Us Know Before Returning Items!
If you wish to return an item please send an email at to email@example.com prior to shipping your item, stating your name, order and reasons for the return.